Please read the following FAQ for additional clarity, following Penn State’s announcements.

What is happening?

To comply with our contract with Adobe, Penn State is resetting Adobe Creative Cloud access on Sunday, December 17th, and asking everyone who uses Adobe Creative Cloud as part of their teaching or work duties to renew their license request(s) the following day, Monday, December 18th.

Do I need to do anything right now?

Yes. If you have files saved in your Adobe Creative Cloud account, you should move them from the Adobe Cloud to your desktop no later than Sunday, December 17th. Step-by-step instructions have been provided.

Do I need to do anything on December 18th?

Yes. If you need to continue using Adobe products, on December 18th, you will need to go to Penn State’s Software Request Portal. There will be three options for you to request based how you use the software as part of your teaching and job duties:

Option 1 – For Editing PDFs: If you have been using Creative Cloud to access Adobe Acrobat Pro to create, edit, and sign PDFs as part of your teaching or job duties, you may request and receive a no-cost Adobe Acrobat Pro license. This will enable you to continue using Adobe Acrobat Pro without the need for the full Creative Cloud license.

Option 2 – For Basic Content Creation and Multimedia Editing: If you need an Adobe application for quickly creating webpages, graphics, infographics, presentations, resumes, reports, generative AI, and video stories, you may request and receive a no-cost Adobe Express license. This will enable you to use design templates, themes, and layouts that allow you to plug your content in to quickly create social media posts, marketing posters or flyers, and simple photo and video editing projects.

Option 3 – For Advanced Content Creation and Multimedia Editing: If you use advanced Creative Cloud software like Adobe Photoshop, InDesign, Premier, Lightroom, etc. as part of your teaching or job duties, you may request and receive a no-cost Adobe Creative Cloud license. This will enable you to continue using the full suite of Adobe Creative Cloud Products. You will not lose access to the files stored in your Adobe Creative Suite account once the license is issued, but you should still follow the backup instructions just in case.

Note that Options 1 & 2 are included with Option 3, so you can either choose one or both Adobe Acrobat Pro and Adobe Express OR Adobe Creative Cloud. Once you request your license(s) at Penn State’s Software Request Portal, it should be issued to you in less than 5 minutes and you will be able to resume use of your apps that day.

*Please also note that PSU’s Adobe Contract no longer allows the use of Adobe Creative Cloud for personal use.

The Adobe team has put together additional Account Support and FAQ Resources if you have additional questions.